The new customer service point is located on the second floor of the Rinteenkulma shopping centre (Koskikatu 25) and will be open to customers on Mondays, Tuesdays and Wednesdays from 9 am to 4:15 pm.
By visiting the new customer service point, you can take care of property-related matters, receive help for the Residential and Commercial Property Information System, order map products and obtain information about electronic services of the NLS.
The central location brings the NLS closer and more easily accessible to its customers.
– We want to test a system where we bring our services to where people generally are, says Pekka Jakobsson, data service manager.
The Rinteenkulma shopping centre is visited by roughly 10,000 customers every day, and in addition to commercial facilities it is home to a health centre and Rovaniemi’s municipal information services.
During the coronavirus situation, the NLS pays special attention to the safety of services. We recommend you to primarily contact our customer service through electronic channels: using online forms or by email or telephone.
Matters related to our customers’ properties can easily be taken care of in our online services, where you can access information about your properties, apply for a title registration or cadastral survey, and buy extracts and certificates. In the Property Transaction Service, you can buy or sell a property, apply for mortgages and access basic information about your properties.
If you cannot use our electronic service channels, you can also safely visit our customer service points. We have installed plexiglass dividers and made hand sanitiser available, and you can maintain a safe distance from others when visiting us.
Please maintain a high level of hand hygiene and only visit us when you are healthy. More detailed coronavirus instructions are available at the website of the Finnish Institute for Health and Welfare (THL).