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Terms for ordering and delivery

The MapSite webshop's terms for ordering and delivery apply to the ordering and delivery of printed maps and map printouts from the National Land Survey's e-service (MapSite webshop).

1. Ordering

When you order something from the MapSite webshop, you confirm the order by clicking the button "Order" during the phase "Confirm order". After this, it is no longer possible to modify an order. When you confirm an order, you will receive an electronic confirmation of order, where you can check the order information.

The National Land Survey reserves the right to cancel an order if the ordered printed map or map printout is not available or otherwise impossible to deliver to the orderer.

2. Payment

To order map printouts or printed maps, the customer must have access to personal online banking access codes.

It is possible to make an order with the following online banking access codes: Aktia, Danske Bank, Handelsbanken, Nordea, Osuuspankki, POP Pankki, S-Pankki, Oma Säästöpankki, Säästöpankki and Ålandsbanken.

You pay for your order via your online bank when you are making the order, before the products are delivered, unless otherwise noted in conjunction with the service.

3. Delivery methods

Printed maps are sent by post to the address provided by the orderer in conjunction with the order. The time of delivery is 3–4 weekdays.

Map printouts are delivered in a cardboard package. The package can be called for at the post office selected by the orderer when making the order. The time of delivery is approx. 5–8 weekdays.

Map printouts are available for 30 days following the order for download as PDF-files by clicking the link provided on the confirmation of order. Map printouts in size A4 are not delivered on paper as printouts, only as PDF-files for download via a link.

Printed maps and map printouts are only sent to addresses in Finland.

4. Contacts

When making an order, you accept that the National Land Survey can contact you by post, e-mail or text message or by sending messages to your Citizen's account or via Messaging in matters related to your order and its delivery.

5. Right of return and product faults

Printed basic and topographic maps can be exchanged or returned within two weeks of purchase, provided that the product is free from defects and can be sold.  To return a product, contact the National Land Survey's customer service to agree on the details of the exchange or return: asiakaspalvelu(at)

Map printouts are made to order customer products that cannot be exchanged or returned unless the material of the product is faulty or there is another equivalent fault. Choices made by the customer that affect the printout, such as the selection of area, the data contents of the map or the presentation style do not count as faults. Printed maps and map printouts may contain defects and inaccuracies. The National Land Survey is not liable for direct or indirect damage to the orderer or a third party caused by the use of the product, unless otherwise provided in legislation.

6. Immaterial rights

Copyrights and other immaterial rights related to printed maps and map printouts belong to the National Land Survey. As the orderer you do not have the right to make a printed map or printout available to the public by distributing, presenting or displaying it in public, or to store or produce copies of it without prior permission from the National Land Survey.

In spite of the statement above, you have the right to print out or store on your own computer or similar piece of equipment single copies of map printouts for your own use that you have ordered. As the orderer, you also have the right to by copying make single copies of printed maps for your own use.

7. Applicable law and the settlement of disputes

Ordering map printouts and printed maps from the MapSite webshop is subject to Finnish legislation with the exception of regulations related to the selection of applicable legislation.

When there is a dispute concerning an order between the National Land Survey and the orderer, the intention is to primarily attempt to solve such disputes through negotiation between the parties. If such negotiation does not result in the settlement of the dispute, the first court instance to settle the dispute is the Helsinki District Court.