A sustainable way of working and economic sustainability lay a solid foundation for the operations of the NLS. Reliability in all operations has long been one of the strengths of the NLS, based on various stakeholder surveys. In the context of public administration, economic sustainability also means using public finances sustainably, thus producing as much added value to society and its citizens as possible.
The Best Practices at NLS
The Best Practices at NLS includes the institute’s important principles. They have been compiled under four themes: Economic responsibility, Leadership and work community skills, Legality and good administration, as well as Openness and privacy principles. The principles are presented concisely in the publication. The online publication is supplemented by the best practices manual and online training provided for the personnel.
We take accessibility into account
The Act on the Provision of Digital Services, implementing the EU Accessibility Directive, entered into force in 2019. ‘Accessibility’ refers to the provision of digital services in a manner that ensures that they are accessible to everyone in terms of communications, structure and technology, whatever special needs users may have.
In 2019, the NLS completed a project to update electronic services to fulfil the requirements of the new accessibility legislation and ensure that the requirements were considered in the future development and procurement of new applications.
To ensure and develop accessibility in the future, the NLS appointed a five-member accessibility team in the early spring of 2020 to coordinate questions and contact related to the accessibility of websites. The team is also responsible for providing the personnel with internal guidance and instructions in matters related to accessibility.
Approximately two thirds of the funding of the NLS comes from customers, and one third comes from the Government’s budget funding. The share of the latter in operations and funding has decreased in recent years due to the balancing measures of the national budget. The share of customer-funded operations has increased, driven by higher demand. The majority of income-funded operations comprise public services, in which pricing is based transparently on covering operating expenses.
A sign of economic sustainability is the fact that even though the NLS’s area of sustainability has grown and the amount of budget funding has decreased, we have successfully met our customers’ expectations. This is apparent in our customer satisfaction ratings.
We control the pressure to minimise costs by deliberately working towards improving the productivity of our work. The development of our productivity has already been positive for several years now. The number of personnel has decreased through retirement, positions have been partly filled by internal transfers, facility rents have decreased thanks to the reorganisation of facilities, and the efficiency of our operations has improved. Information system development projects also support the improvement of productivity.
Read more in the sustainability report
In the National Land Survey’s sustainability report for 2020 (pdf), you can read more about how methods of work are developed and the economy is taken care of.