Customer service

Due to the change in the coronavirus situation, all our customer service points in will serve customers by appointment only from 8 February 2021 until further notice. 

Please contact us primarily via our online form, by e-mail or by phone. Please note that ordinary, unencrypted e-mail is not secure. Send documents containing confidential information by secured e-mail service.

If you cannot contact us via our e-service channels, you can book a time to one of our service points by calling our telephone service.

If your case concerns a particular property, please find out the property identifier before contacting us.

Safe visits

When you visit our customer service point, please practice good hand hygiene and keep a safe distance from other people.

Please do not visit us, if you have flu symptoms, you are in quarantine, you have travelled abroad in the last two weeks or you have been exposed to the corona virus.

Please use a face mask if necessary. Please see the Finnish institute for health and welfare THL's recommendation on the use of face masks.

We pay extra attention to the safety of visits. During the summer, protective glass has been installed at service points, and the facilities have hand sanitizer available; in addition, we want to ensure that it is possible to maintain safe distances when using our services.

Our customer service is open Mon–Fri at 9–16:15

  • Online contact form
  • E-mail customerservice@nls.fi.
  • Secured e-mail service (secured e-mail for large attachments and encrypted e-mail)
  • Phone 029 530 1110 (in Finnish and English) or 029 530 1120 (Swedish). The cost of a call is a local network charge or a mobile phone charge in accordance with the caller's telephone operator contract.

Customer service street addresses and opening hours

Before you visit our service point, check the opening hours for possible exceptions. You will find the exceptions in connection with the service point contact details.

Because of the coronavirus situation, the following customer service points are open by appointment only: Helsinki, Hämeenlinna, Kouvola, Kuopio, Lahti, Lohja, Maarianhamina, Oulu, Porvoo, Tampere, Turku and Vaasa. 

Customer service street addresses and opening hours

Application forms and mailing addresses

Application forms and mailing addresses