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Customer service appointments

We are piloting appointments in our customer service in the following locations: Hämeenlinna, Joensuu, Kajaani, Lahti, Pori and Tampere. 

Note: In-person appointments are available in Finnish only.

Reserve an appointment through these links:

Reservation instructions

  • Open the reservation page for the service point of your choice from the relevant link.
  • Select Customer Service as the type of service, and you will be shown a calendar with the available appointment dates and times.
  • Select an appointment that is suitable for you. Enter your contact details and the reason for your visit.
  • Finally, click Make a reservation.
  • You will receive a confirmation email. Make sure to save this email, as it includes links to change or cancel your appointment.
  • Your matter may be subject to a fee. We will inform you of these fees during your visit.

If there are no free appointment slots

You can also visit our service points without an appointment during open hours. Customers are served on a first-come-first-served basis.

Service point addresses and open hours