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Accessibility statement: E-services

This accessibility statement applies to the E-services of the National Land Survey of Finland (NLS). NLS specialists have assessed the compliance of the website with accessibility requirements. The statement was revised on 29 September 2021.

The website is not yet fully compliant with accessibility requirements

The accessibility of the service was assessed on 8 March 2021. The assessment found that the service does not yet meet all the accessibility requirements.

While the map view included in the service is not subject to accessibility legislation, it does not meet its requirements. If necessary, map products can also be purchased through the NLS customer service.

The accessibility issues discovered during the assessment are listed below. The findings are based on Web Content Accessibility Guidelines (WCAG) 2.1. The number and link provided after each finding indicates which WCAG section is not yet fulfilled in the service.

Significant issues in perceivability

  • Some icon buttons are missing labels, for example, the cookie notification close button. WCAG 1.1.1
  • Labels have not been connected to fields in the forms. WCAG 1.3.1
  • The screen reader does not go through the calendar component in a logical order. WCAG 1.3.1
  • Not all title hierarchies can be parsed programmatically, so their relationships can be difficult to understand when using a screen reader. WCAG 1.3.1
  • Tab headers are not programmatically connected to the contents, so tabs can be difficult to understand when using a screen reader. WCAG 1.3.1
  • In some fields, an incorrect entry is indicated by colour alone. WCAG 1.4.1
  • The status of some user interface components, such as the hamburger menu, is indicated by colour alone. WCAG 1.4.1
  • It may be difficult to distinguish links from the body text. WCAG 1.4.1

Moderate and minor issues in perceivability

  • Clicking on the NLS logo takes the user from the e-services to the NLS website, which is not apparent from the text alternative of the logo. WCAG 1.1.1
  • The focus order of the shopping cart is not logical. WCAG 1.3.2
  • The purpose of the fields used to process users’ private information, such as names and email addresses, have not been defined programmatically. WCAG 1.3.5
  • It may be difficult to distinguish some headers from the background. WCAG 1.4.3
  • It may be difficult to distinguish the hamburger menu from the background. WCAG 01/04/2011

Significant issues in operability

  • The calendar component is not usable with the keyboard alone. WCAG 2.1.1
  • Purchasing maps is not possible using a keyboard or a screen reader WCAG 2.1.1
  • The service does not offer an easy way to skip repeated blocks, such as landmarks. WCAG 2.4.1
  • In the map view and tabs, the keyboard focus order is inconsistent. WCAG 2.4.3

Moderate and minor issues in operability

  • The headings of multi-stage forms do not state clearly enough what stage the user is at at any given time. WCAG 2.4.6
  • The date fields do not specify the format in which the date should be entered. WCAG 2.4.6

Significant issues in understandability

  • Errors are not described in text form in all fields, or error messages are not programmatically connected to the fields. WCAG 3.3.1
  • Labels have not been defined for form fields. WCAG 3.3.2

Significant issues in robustness

  • The status of the shopping cart cannot be identified programmatically. WCAG 4.1.2
  • The status of some menus, such as the user menu, cannot be identified programmatically. WCAG 4.1.2
  • The status of the selected tab cannot be identified programmatically. WCAG 4.1.2
  • The mandatory nature and error states of the form fields cannot be determined programmatically. WCAG 4.1.2
  • The map view is not clearly named, so it may be difficult to identify with a screen reader. WCAG 4.1.2
  • Status messages are not displayed in an accessible way to the user in the shopping cart and attachments, for example. WCAG 4.1.3

Moderate and minor issues in robustness

  • The website code does not fully correspond with the HTML5 standard. WCAG 4.1.1

Correction plan for the website

The aforementioned issues discovered at the website will be corrected as soon as possible, by 30 April 2022 at the latest.

Give feedback on accessibility

You can give feedback on the accessibility of the website or request material on the website in an accessible format using an online form or by sending a request by e-mail to

We will answer your request as soon as possible, but no later than within two weeks. In extensive requests related to accessibility, the National Land Survey has the right to extend the response time with two weeks. If you are not satisfied with our reply or have not received a reply within two weeks, you can send a notification to the Regional State Administrative Agency for Southern Finland (in Finnish).

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